Question 1

Do you provide technical drawings such as PDFs and DWGs?

Accepted Answer

We provide a comprehensive set of technical documentation, including PDFs and DWG files, to support coordination, detailing, and approvals at every stage of the project.

Question 2

Can I access your design team?

Accepted Answer

Our in-house design team works closely with you throughout the project. From concept to completion. Ensuring design intent is maintained and technical details are fully resolved.

Question 3

Do you carry out pre-installation surveys?

Accepted Answer

We conduct detailed pre-installation surveys to verify all dimensions, tolerances, and site conditions before manufacture begins.

Question 4

Do you require architectural drawings to provide a quote?

Accepted Answer

Architectural drawings are preferred to fully understand the project. However, outline dimensions or early-stage information are sufficient for initial budgeting. Final measurements are always confirmed on site during survey.

Question 5

Do your systems comply with UK Building Regulations?

Accepted Answer

All systems are designed and tested to meet current UK Building Regulations, covering structural performance, thermal efficiency, and safety.

Question 6

What thermal performance can be achieved?

Accepted Answer

Our glazing systems achieve U-values of up to 1.3 W/m²K, depending on specification and configuration.

Question 7

Do you provide VESTING certificates?

Accepted Answer

VESTING certification can be provided where required to support compliance and approvals.

Question 8

Do I need trickle vents?

Accepted Answer

This depends on the building’s overall ventilation strategy. Where background ventilation is required to meet regulations, trickle vents may be necessary.

Question 9

What trickle vent options are available?

Accepted Answer

Trickle vents are available in black and white finishes, with concealed options also available to minimise visual impact and maintain clean sightlines.

Question 10

How do you handle structural integration?

Accepted Answer

We collaborate closely with architects, structural engineers, and contractors from the outset. Survey data is used to develop precise, site-specific technical drawings that ensure seamless integration and efficient installation.

Question 11

What makes your glazing systems suitable for high-end residential projects?

Accepted Answer

Our systems are engineered with a focus on precision, performance, and minimal aesthetics:
- Minimum specification of 10mm toughened glass
- Refined, minimal sightlines
- Bespoke solutions tailored to each project
- Full end-to-end delivery managed in-house
- No reliance on external installation contractors

Question 12

Do you manufacture steel frames?

Accepted Answer

A dedicated steel pivot door system is available. All other glazing systems are manufactured from premium-grade aluminium.

Question 13

Do you provide integrated blinds?

Accepted Answer

Integrated blind systems are not part of our offering.

Question 14

Do you offer solar control glazing?

Accepted Answer

Solar control coatings such as SN70 can be specified to reduce solar gain while maintaining high levels of natural light and clarity.

Question 15

Do you supply and install across the UK?

Accepted Answer

A full supply and installation service is offered nationwide, including Ireland and surrounding regions.

Question 16

Is survey, design, and installation included?

Accepted Answer

The service is fully comprehensive. From initial survey and technical design through to manufacture and installation.

Question 17

Do you use subcontractors?

Accepted Answer

All installation works are carried out by our own in-house team, ensuring consistent quality, accountability, and attention to detail.

Question 18

Where are your products manufactured?

Accepted Answer

All products are designed, engineered, and manufactured in-house at our West London facility (W3 0BE).

Question 19

What happens if crane access is required?

Accepted Answer

Access requirements, including crane or specialist lifting equipment, are assessed during the survey stage to ensure a smooth and efficient installation.

Question 20

Are crane costs included?

Accepted Answer

Crane costs depend on site conditions, access, parking suspensions, and local authority requirements. These are evaluated on a project-by-project basis and confirmed following survey.

Question 21

What warranty do you offer?

Accepted Answer

A 10-year warranty is provided across our glazing systems, offering long-term assurance on quality and performance.

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